6 Replies Latest reply: Oct 17, 2010 11:50 PM by nascar3000
dlopez Level 1 Level 1
Hello,

I've received one iPad that has been used by one of my Staff Directors. Now this iPad is going to be used by another person, so like ever I've reseted all the content (data, configuration, etc), but now the iPad doesn't boot and it is all the time showing the apple logo (it seems that the reset was fine, at least the process bar arrived to completed it and the iPad rebooted itself).

My Macbook PRO doesn't recognize the iPad when I am connecting it by USB cable, I've tried to hard reset as well with the same result: iPad is freeze booting with the apple logo.

So I can't connect the iPad to my Mac, so my iTunes can't recover the iPad, with the hard reset I obtain the same result...

What can I do? Could you help me, please?

Thanks in advance,
Best regards

Macbook PRO + iPad 3G + MacMini + iPod Touch, iPhone OS 3.1.2
Solved by dearlt on Aug 4, 2010 8:10 AM Solved
First try to do a reboot, hold down sleep button until you see the slide to turn off screen. Do that, the hold down sleep button until you see apple logo pops up. If that does not work, then...

Google "put iPad in recovery mode". This should allow you to connect it to iTunes, which should ask if you want to restore your iPad. After that, you may be asked if you want to restore from back up. Say NO, since you want a clean slate.
Reply by apple4ever on Aug 4, 2010 10:14 AM Helpful
Connect the iPad to the computer, start iTunes and then hold the sleep/wake button and the home button simultaneously for about 6 seconds, until the iPad tunes off, release the sleep/wake button - but keep the home button pressed until the iTunes icon appears. Now you can restore the firmware.

enjoy your magic machine

All replies

  • dearlt Level 1 Level 1
    First try to do a reboot, hold down sleep button until you see the slide to turn off screen. Do that, the hold down sleep button until you see apple logo pops up. If that does not work, then...

    Google "put iPad in recovery mode". This should allow you to connect it to iTunes, which should ask if you want to restore your iPad. After that, you may be asked if you want to restore from back up. Say NO, since you want a clean slate.
  • apple4ever Level 2 Level 2
    Connect the iPad to the computer, start iTunes and then hold the sleep/wake button and the home button simultaneously for about 6 seconds, until the iPad tunes off, release the sleep/wake button - but keep the home button pressed until the iTunes icon appears. Now you can restore the firmware.

    enjoy your magic machine
  • dlopez Level 1 Level 1
    Hi!! Thanks a lot dearlt!! I followed the steps described in this post "http://www.ipadforums.net/ipad-help/2987-how-put-your-ipad-into-recovery-mode. html" and it worked OK for me.

    Thanks again, dearlt one beer for you
  • dlopez Level 1 Level 1
    Thanks apple4ever, your solution is correct!! Thank you for your cooperation, I am happy again ;)))

    Regards,
  • apple4ever Level 2 Level 2
    Thats cool to see you happy again…

    enjoy your magic machine
  • nascar3000 Level 1 Level 1
    Thank u apple4ever u saved my life for today