Have Apple TV+ Account, but still won't let me stream via browser

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Level 1

15 points

Have Apple TV+ Account, but still won't let me stream via browser

I have a current Apple TV+ subscription, but when I try to view content via a web browser (on PC) it restricts my content and keeps asking me to sign up for a free trial. Yes, I'm logged into my account. I can view content just fine on all of my other devices, this is only happening when using a browser. Type of browser doesn't matter, I've tried Chrome, Edge, and Firefox. I don't really want to sign up for a new free trial and then end up in a situation where I get double billed. Any idea how to fix this?

Posted on Oct 4, 2021 5:42 AM

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Answer 1

Urquhart1244

Level 10

146,112 points

Oct 4, 2021 7:42 AM in response to realwolfcola

If you are signed in on the browser, with an Apple ID account that has the Apple TV+ subscription, then you shouldn’t be prompted to subscribe.

If the issue persists, contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

You can’t have two Apple TV+ subscriptions on the same account. You can’t sign up for a new free trial with the same account that already had a free trial.

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Answer 2

realwolfcola Author

Level 1

15 points

Oct 4, 2021 8:47 AM in response to Urquhart1244

Thanks. I was signed in but was still getting restricted content and being asked to sign up for a free trial. However, I fixed it by signing out of all browsers in settings, manually signing out again on the main TV+ page, and then signing back in on the TV+ page (oddly enough, signing in on the regular Apple page lead to the same issue recurring).

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Have Apple TV+ Account, but still won't let me stream via browser

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