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Ipad can't make phone call

I have been trying to make a phone call from contacts on my ipad and it keeps telling me that my wifi must be the same for both my phone and my ipad. The wifi is the same and I was able to make a call earlier in the day. What could have happened to change it?

Posted on Oct 4, 2021 2:07 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2021 3:55 PM

Sometimes WiFi Calling will “fall-back” to reliance upon proximity of the iPhone instead of routing calls directly via WiFi and your Cellular Carrier via your internet connection.


Often all that is required is to restore full WiFi Calling from iPad Settings:

Settings > FaceTime > Calls from iPhone - check for a link to “upgrade” to WiFi Calling


In extremis, it may be necessary to first disable Calls on Other Devices on your iPhone - restart the iPhone - then re-enable the service first on iPhone, then the iPad.


On iPhone:

Settings > Mobile Data > Calls on Other Devices > Allow Calls on Other Devices - set OFF or ON as needed to resolve the issue


After cycling this setting, ensure that your iPad is specifically enable in the associated device list - and reset the FaceTime setting on your iPad.


1 reply
Question marked as Top-ranking reply

Oct 4, 2021 3:55 PM in response to riverpark701

Sometimes WiFi Calling will “fall-back” to reliance upon proximity of the iPhone instead of routing calls directly via WiFi and your Cellular Carrier via your internet connection.


Often all that is required is to restore full WiFi Calling from iPad Settings:

Settings > FaceTime > Calls from iPhone - check for a link to “upgrade” to WiFi Calling


In extremis, it may be necessary to first disable Calls on Other Devices on your iPhone - restart the iPhone - then re-enable the service first on iPhone, then the iPad.


On iPhone:

Settings > Mobile Data > Calls on Other Devices > Allow Calls on Other Devices - set OFF or ON as needed to resolve the issue


After cycling this setting, ensure that your iPad is specifically enable in the associated device list - and reset the FaceTime setting on your iPad.


Ipad can't make phone call

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