my iPhone XR has a software update but will not let me update

Update on my iPhone XR will not update y is this a problem can someone please answer that works for Apple support thanks

iPhone XR, iOS 14

Posted on Oct 4, 2021 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2021 6:13 PM

This is a user to user technical support forum; no one here works for Apple. To contact Apple use the Get Support link at the top of this page. But you can probably resolve the issue yourself: To update all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • If you had previously installed a beta version on the phone you must remove it


1 reply
Question marked as Top-ranking reply

Oct 4, 2021 6:13 PM in response to Ernesto3621

This is a user to user technical support forum; no one here works for Apple. To contact Apple use the Get Support link at the top of this page. But you can probably resolve the issue yourself: To update all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • If you had previously installed a beta version on the phone you must remove it


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iPhone XR has a software update but will not let me update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.