You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My apple Id has been disabled on my new iphone (I gave wrong password ) but same apple Id works on my old devices, how I can enable it on new device and unlock new device?
iPhone 11 Pro Max
It could be your old devices have not yet received the message from Apple that your ID is disabled.
If you see a disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", there might be a problem with the payment method that you have on file. Click here --> https://support.apple.com/HT208856 and read what you need to do.
● If a message says your Apple ID is locked or disabled "for security reasons", click here and read what to do --> https://support.apple.com/HT204106 If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.
Also note "What to do after [or before] you change your Apple ID [email address] or password". Click here --> https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using."
Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169
- Click here --> https://support.apple.com/choose-country-region/ Select your country, then a product.
- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
● Apple may disable accounts for other reasons in accordance with the terms and conditions of various services ( https://www.apple.com/legal/internet-services/ ). Use the contact methods I just provided in the previous section to ask Apple about that.
● If you only see this in an email, a text message, or somebody called you to report this, it is phishing. Do not respond. Forward emails to: reportphishing@apple.com
It could be your old devices have not yet received the message from Apple that your ID is disabled.
If you see a disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", there might be a problem with the payment method that you have on file. Click here --> https://support.apple.com/HT208856 and read what you need to do.
● If a message says your Apple ID is locked or disabled "for security reasons", click here and read what to do --> https://support.apple.com/HT204106 If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.
Also note "What to do after [or before] you change your Apple ID [email address] or password". Click here --> https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using."
Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169
- Click here --> https://support.apple.com/choose-country-region/ Select your country, then a product.
- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
● Apple may disable accounts for other reasons in accordance with the terms and conditions of various services ( https://www.apple.com/legal/internet-services/ ). Use the contact methods I just provided in the previous section to ask Apple about that.
● If you only see this in an email, a text message, or somebody called you to report this, it is phishing. Do not respond. Forward emails to: reportphishing@apple.com
Hi. Im brand new to iPhone..and I'm badly stuck. The issue on topic is closest I find to mine.
Please help.
Got 2nd hand iPhone SE, owner forgot Id and password. I managed to get reset link via Android. Got into iCloud account, changed iCloud Account I'd and new password, changed all personal details including payment details. I then removed the device from the account and thought I'm all done.
The device is still asking for old id and password, can't do the find Id option because the associated iCloud credentials have changed so old id no longer exists in the cloud...
Im a idiot.
Help me please
[Personal Information Edited by Moderator]
my apple id has been disabled on my new iphone but working on my old device, how I can enable it and unlock my device?
