I have an Iphone 7. the earphones and the charger has the same port. I can not play sound via earphones though I am able to charge my phone. I tried another earphones and I still have the same result.
[Re-Titled by Moderator]
iPhone 7, iOS 14
Thank you h_lamia, for your reply, and info.
Could the sound level reaching the headphones be too low ?
You might want to try adjusting the audio levels ?
Adjust the audio settings on iPhone
https://support.apple.com/en-au/guide/iphone/iph3e2e2cdc/ios
or
Customize the headphone audio levels on your iPhone
https://support.apple.com/en-us/HT211218
________________________________________________
Or
Wondering if this is what you are experiencing:
After you plug any headphones into your iOS device,
sound plays from your device's speakers instead of the headphones ?
If your iPhone 7 won't recognize your headphones,
seems you would need to get help from Apple.
https://support.apple.com/en-us/HT201232
______________________________________
You might want / need to visit an Apple Store:
a Genius Bar reservation is recommended:
How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.
(Change the country at the top to suit, if needed)
Genius Bar Reservation and Apple Support Options - Apple
Or
There is a "Get support" link to Apple at top right on this discussion page.
OR
Apple phone numbers around the world
https://support.apple.com/en-us/HT201232
All the best!
Thank you h_lamia, for your reply, and info.
Could the sound level reaching the headphones be too low ?
You might want to try adjusting the audio levels ?
Adjust the audio settings on iPhone
https://support.apple.com/en-au/guide/iphone/iph3e2e2cdc/ios
or
Customize the headphone audio levels on your iPhone
https://support.apple.com/en-us/HT211218
________________________________________________
Or
Wondering if this is what you are experiencing:
After you plug any headphones into your iOS device,
sound plays from your device's speakers instead of the headphones ?
If your iPhone 7 won't recognize your headphones,
seems you would need to get help from Apple.
https://support.apple.com/en-us/HT201232
______________________________________
You might want / need to visit an Apple Store:
a Genius Bar reservation is recommended:
How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.
(Change the country at the top to suit, if needed)
Genius Bar Reservation and Apple Support Options - Apple
Or
There is a "Get support" link to Apple at top right on this discussion page.
OR
Apple phone numbers around the world
https://support.apple.com/en-us/HT201232
All the best!
Hi h_lamia,
Welcome to the Apple Community,
where some of us do our best to help each other troubleshoot.
Wondering if Apple's Lightning dock accessory, or something similar,
would help you charge and use headphones at the same time:
Seems it is compatible with iPhone 7.
Hope this helps you :)
Thanks brbo for your assistance …
I tried to use an adapter (charger and earphone outlets) … ilI am still facing the same problem: I can charge the phone but I can’t play audio through earphones though I tried different earphones :)
Oops,
Seems the Genius Bar link disappeared ?
Here it is if you need it:
https://www.apple.com/uk/retail/geniusbar/
Sorry :-)
I cannot play sound via iPhone earphones
