You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: yyyppgg8
yyyppgg8 Author
User level: Level 1
5 points

MacBook Pro screen shows blinking folder with question mark

Hi, I cannot startup my Mac Book pro. I can’t find help in article. My screen shows blinked folder with question mark and website to startup. Please help me


[Re-Titled by Moderator]

MacBook Pro (2020 and later)

Posted on Oct 5, 2021 11:00 AM

Reply
Question marked as Top-ranking reply
User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,308 points

Posted on Oct 5, 2021 12:03 PM

Were you able to contact Apple, should the options shown in

above article not provide adequate response from your Mac?


(IF yours is M1 SoC model see info within Apple silicon 'macOS Recovery' article.)


• Part Two from above 'reference' article

[If your Mac starts up to a question mark]


  1. If the question mark persists, follow these steps:Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to start up from macOS Recovery.
  3. While in macOS Recovery, use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


[Copied info includes 'Intel-based' about macOS 'Recovery' ~ not for M1 silicon.]


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,308 points

Oct 5, 2021 12:03 PM in response to yyyppgg8

Were you able to contact Apple, should the options shown in

above article not provide adequate response from your Mac?


(IF yours is M1 SoC model see info within Apple silicon 'macOS Recovery' article.)


• Part Two from above 'reference' article

[If your Mac starts up to a question mark]


  1. If the question mark persists, follow these steps:Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to start up from macOS Recovery.
  3. While in macOS Recovery, use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


[Copied info includes 'Intel-based' about macOS 'Recovery' ~ not for M1 silicon.]


Reply

MacBook Pro screen shows blinking folder with question mark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up