Hi. I purchased an iPhone 8 plus refurbished from the Apple store. I then tried to switch my phone with Sprint and then they told me it was not compatible. When I purchased the phone I had no idea that it was incompatible with any carriers. I thought I was basically buying a new phone where they wiped everything clean. And it was unlocked without a Sim card. Nothing was mentioned on description. Can anyone help me out? Thank you.
iPhone 8 Plus
Hello Mprmiller,
Thanks for reaching out to us in Apple Support Communities about purchasing an iPhone that is not compatible with your wireless carrier. We're happy to help by looking into this more!
If you purchased your iPhone in the last 14 days you can return it. This article explains more:
Returns & Refunds - Shopping Help
If it has been beyond the 14 days you can activate the iPhone with a compatible carrier, you can try selling the iPhone on your own, or trade it in for a compatible iPhone:
These articles can help:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
Hope this helps.
Best Regards.
Refurbished iPhone bought from Apple Store
