Apps freeze after saving a file to new folder created in the "Save" or "Save As" dialog box - Mac OSX Catalina 10.15.7

This is the same question someone asked back in 2020 relating to macOS 10.15.6. I'm using 10.15.7 but am having the same problem. The earlier post is closed so I'm starting this one. When I go to save (whether a document in Word, or an email in Apple Mail, or a webpage in Safari) and create a new folder to save to, the app I'm in will freeze. So, the steps that trigger this are: (1) create a new document in Word (or get ready to save an email or webpage), (2) click "Save As," (3) create a new folder, (4) click "Save." Using Word as an example, this will bring me back to Word. I can move the cursor, but I cannot select anything in the Word app with the cursor. I can pull up another app, and the cursor works fine. Once this has occurred, the only solution is to Force Quit the frozen app. Notably, when I go to the Force Quit window, the app is NOT red. There is no indication in the Force Quit window of a problem. But I need to select the app and force quit. I can then reopen the app and all works fine. This only occurs when I create a "new folder" to save to. No problem saving to an existing folder. Often the document is saved, but sometimes it's not. I'm using a 2019 Mac Pro. No problem with my MacBook Pro with same OS. Thoughts? Any help would be appreciated. This is very frustrating! Thanks!

Mac Pro, macOS 10.13

Posted on Oct 5, 2021 8:18 PM

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Oct 8, 2021 6:13 AM in response to junipertree

Hi junipertree,



Thank you for using Apple Support Communities. We understand that apps freeze when you try to save a document to a new folder on your Mac and we'd like to help.


Let’s try using safe mode to resolve the issue:


How to use safe mode on your Mac


If that does not help, please test the issue in a different user account:


Set up users, guests, and groups on Mac 


Let us know the results.




We hope this helps.


Cheers!

Oct 9, 2021 9:52 PM in response to mingoslkd

First off, thanks for the suggestions. In Safe Mode, I noticed a reduced number of freezes, but they still occurred. I did a series of tests (16) in Safe Mode and then another 16 after shutting down and starting back up normally. 2 out of 16 failures in Safe Mode vs. 9 out of 16 failures in normal mode. I then created a new user account as suggested. I ran 7 tests. 4 out of 7 failures with the new user account. Results attached. Any other thoughts? Greatly appreciate the help. Here is the breakdown of the results:


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Apps freeze after saving a file to new folder created in the "Save" or "Save As" dialog box - Mac OSX Catalina 10.15.7

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