Feels like something is loose inside, sort of rattling sound when I tap on upper back area of my new iphone SE 2020.

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Feels like something is loose inside, sort of rattling sound when I tap on upper back area of my new iphone SE 2020.

Hi, I got a new SE2020 yesterday, I ordered it online and was delivered to me. It was that type of delivery where the delivery executive would open the parcel in front of me and then only I accept the device if its in intact condition. It was indeed in intact condition.

Now here are two issues that bugged me, first one is the when I slightly tapped on the back area above the apple logo of the phone, it makes a slight noise as if something is loose inside, a slight rattling sound I hear. And second one is the silent switch which tends to be loose when its on mute.

The first issue about that slight rattling bothers me a lot, is it normal or should I request replacement from that online store? Apparently the return window ends in 7 days.

Posted on Oct 6, 2021 9:02 AM

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Answer 1

SnickZ.

Community Specialist

Oct 7, 2021 9:26 AM in response to adityamate

Hey adityamate,

Congratulations on your new iPhone!

However, it appears that you're hearing a rattling noise when you tap the back of your new 2020 iPhone SE. You also mention that the ring/silent switch seems a bit loose as well, and we're glad to provide assistance.

Apple Store - Find a Store - Apple -- You can use this link to locate the nearest Apple Store to have your iPhone inspected or return it.

Apple - Find Locations -- If there aren't any Apple Stores nearby, see if you can locate an Apple Authorized Service Provider.

Get Support -- Otherwise, contact Apple Support.

All the best.

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Feels like something is loose inside, sort of rattling sound when I tap on upper back area of my new iphone SE 2020.

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