Apple music don’t work
Infinite loading apple music
iPhone XS Max
User profile for user:
jdo_apple
User level:
Community Specialist
Hi Marius2414,
We’ll be happy to help out so you can get back to enjoy listening to your music.
The screenshot is helpful, but you didn’t mention any troubleshooting you have tried prior to reaching out, so we’ll start at the beginning. Have you used the Music app on this iPhone before?
What is the iOS version installed? That’s found by going to Settings > General > About. Have you tried to Restart your iPhone yet?
Take a look at If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open. It has some good steps you will want to try.
Do you have any other devices signed in with your Apple ID, and if so, can they access Apple Music?
Let us know more if you still need help.
Cheers!