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User profile for user: Jeff Stephens
Jeff Stephens Author
User level: Level 1
42 points

Cannot print emails

Having a problem printing emails. Get a screen that says 'Composing'. Never had that before. Today, one email printed after about 5 minutes (I was working on something else while waiting.) Later tried three times to print and each time Mail locked up - sent a report to Apple each time. Tried on both printers (HP OJ Pro 9015 and Brother HL-L 2320 D). No problem printing to either from Word, Excel, Adobe Reader etc. Running a MacBook Pro 13" M1, with Mac OS 11.4; Mail 14.0 (3654.100.0.2.22). Appreciate any suggestions.

MacBook Pro (2020 and later)

Posted on Oct 6, 2021 12:55 PM

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,777 points

Posted on Oct 23, 2021 1:40 PM

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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User profile for user: Old Toad
Old Toad
User level: Level 10
210,777 points

Oct 23, 2021 1:40 PM in response to Jeff Stephens

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Reply

Cannot print emails

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