iPhone 11 Pro Max ios 15 randomly locking

I upgrade my iPhone 11 to iOS 15 and it has started to randomly lock. On most apps this seems to happen whilst typing and I am taken to the Lock Screen. It also happens on phone calls where the call is terminated, a black screen appears and then after a couple of seconds I am taken to the Lock Screen.


Things I have tried:


  1. Completely re-setting the phone. Took ages and I thought had worked but 3 days later the problem was back.
  2. Removed the Headspace app - a couple of sites and discussions seemed to suggest this App was the cause. In my case it has not made any difference
  3. Changed the auto-lock time. My work impose an auto lock of 2 mins max. I have changed from 2 mins to 30 seconds and this has not made it any worse but hasn't fixed either.

iPhone 11 Pro Max

Posted on Oct 7, 2021 6:48 AM

Reply
1 reply

Oct 8, 2021 8:06 AM in response to 8thSage

Hello 8thSage,


It sounds like you're experiencing some issues with your iPhone unexpectedly locking and resetting. We will be happy to assist you.


Do you have any cases or covers on the device? If so, what happens when you remove them?


This article may help as well: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


Finally, of those articles don't help, you may be having some battery issues. Follow this article to check that:


iPhone Battery and Performance


Cheers!

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iPhone 11 Pro Max ios 15 randomly locking

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