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Every since I downloaded the latest update I haven’t been able to see the WiFi icon in the upper right corner of my iPad. My husband updated the router but it still doesn’t show. I can see that it’s connected in settings. Can anyone help?

Every since I downloaded the latest update I haven’t been able to see the WiFi icon in the upper right corner of my iPad. My husband updated the router but it still doesn’t show. I can see that it’s connected in settings. Can anyone help?

iPad Air 2 Wi-Fi

Posted on Oct 7, 2021 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2021 3:31 PM

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

6 replies
Question marked as Top-ranking reply

Oct 8, 2021 3:31 PM in response to Pontiactransplant

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Every since I downloaded the latest update I haven’t been able to see the WiFi icon in the upper right corner of my iPad. My husband updated the router but it still doesn’t show. I can see that it’s connected in settings. Can anyone help?

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