Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

How Apple developed the world’s first end‑to‑end hearing health experience. Learn more >

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The case of my AirPod pro is not showing the light neither changing what must I do?

since I update the firmware of my AirPod pro case it has stop changing the case and showing the light green, red or white. The case seems as it’s dead but it still charges the AirPods and the battery of the case is dying and I can’t recharged

Posted on Oct 7, 2021 6:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2021 10:50 PM

HugoKevinGama Said:

"The case of my AirPod pro is not showing the light neither changing what must I do?: since I update the firmware of my AirPod pro case it has stop changing the case and showing the light green, red or white. The case seems as it’s dead but it still charges the AirPods and the battery of the case is dying and I can’t recharged"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.
1 reply
Question marked as Top-ranking reply

Oct 7, 2021 10:50 PM in response to HugoKevinGama

HugoKevinGama Said:

"The case of my AirPod pro is not showing the light neither changing what must I do?: since I update the firmware of my AirPod pro case it has stop changing the case and showing the light green, red or white. The case seems as it’s dead but it still charges the AirPods and the battery of the case is dying and I can’t recharged"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

The case of my AirPod pro is not showing the light neither changing what must I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.