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Level 1

4 points

Cannot turn off iPhone 12

Hold button for turn off for a long time, phone does not turn off

iPhone 12, iOS 15

Posted on Oct 7, 2021 8:11 PM

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Top-ranking reply

Level 9

68,989 points

Posted on Oct 7, 2021 8:19 PM

Hello ~Take a look here:

Force restart iPhone - Apple Support

~Katana-San~

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2 replies

Top-ranking reply

Level 9

68,989 points

Oct 7, 2021 8:19 PM in response to deo164

Hello ~Take a look here:

Force restart iPhone - Apple Support

~Katana-San~

Reply

Level 4

2,488 points

Oct 7, 2021 8:16 PM in response to deo164

Are you holding the volume up and the power button? You need to do both and then drag the slider to power off.

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Cannot turn off iPhone 12

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