The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I placed an order of Iphone13 Pro Max and couple days later got this message:
We are unable to complete your order. We do not ship to freight forwarder addresses. Therefore your order has been cancelled.
I would like to know why my order has been cancelled? Does anyone have experienced like this before?
iPhone 12 Pro Max, iOS 14
The reason they gave is very clear. Apple does NOT ship to forwarding agents. This means you were ordering a phone to be shipped to you from someone other than Apple. Most of the time this indicates you're buying a phone to be shipped outside the US. Apple has never supported this.
As the note said, Apple does not ship to forwarders. They only ship to addresses in the country the order was placed in.
My order has been cancelled
