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My outgoing smtp servers are off line.

My outgoing smtp servers are off line. I have checked that all settings are correct. Previous articles suggest deleting the account and reinstalling. This deletes all existing mail and I want to avoid this if possible.


MacBook Pro 13″, macOS 10.15

Posted on Oct 10, 2021 5:18 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2021 7:38 AM

WilmslowBridge wrote:

My outgoing smtp servers are off line. I have checked that all settings are correct. Previous articles suggest deleting the account and reinstalling. This deletes all existing mail and I want to avoid this if possible.



You can contact your mail provider and verify the SMTP server is working on their end.




Use Connection Doctor in Mail on Mac - Apple Support


5 replies
Question marked as Top-ranking reply

Oct 10, 2021 7:38 AM in response to WilmslowBridge

WilmslowBridge wrote:

My outgoing smtp servers are off line. I have checked that all settings are correct. Previous articles suggest deleting the account and reinstalling. This deletes all existing mail and I want to avoid this if possible.



You can contact your mail provider and verify the SMTP server is working on their end.




Use Connection Doctor in Mail on Mac - Apple Support


Oct 11, 2021 8:43 AM in response to WilmslowBridge

WilmslowBridge wrote:

Thank you Leroy for your reply. How do I contact my mail provider? I am on Apple Mail POP




Apple Mail is— xxxxxxxxxx@iCloud.com You can check if the there are server issue—


I see no current issue w/ iCloud Mail




Issues would present as 'yellow' alert or 'red'


https://www.apple.com/support/systemstatus/



I will add, simply using the Mail.app as your mail client is not the same thing as your provider, other examples;

@comcasrt.com ex contact Comcast Xfinity Technical Support - Comcast Customer Service

@yahoo.com

@Aol.com

@Gmail.com

@Outlook.com

@ ProtonMail

@Zoho.com

@GMX.com



My outgoing smtp servers are off line.

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