Can’t download apps after a failed payment

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Can’t download apps after a failed payment

I decided recently that I didn’t want to use Apple Music anymore and was gonna switch to Spotify since I would get it free through my work. I didn’t have enough money in my bank account to pay for my Apple Music subscription so I just let it expire and then cancelled it. I also have a free trial for YouTube premium so I haven’t paid for anything. But because of that one failed payment I cannot download any apps even if they’re free and I can’t remove my payment method until my free trial for YouTube ends in November. I don’t know how to fix this? Should I just wait for the end of my subscription?

iPhone SE, iOS 15

Posted on Oct 10, 2021 7:58 PM

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Answer 1

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Vilas_S

Community Specialist

Oct 11, 2021 2:30 PM in response to jetstarxo

Hello jetstarxo.

Thank you for using Apple Support Communities. It sounds like you're unable to download apps due to not being able to update your payment method. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.

If you're unable to change your payment method, check out this helpful resource below:

If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support

You'll see step number 1 states the following: "If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit." You'll have to add a new payment method and keep that on file or if you want to just remove your old payment method, you'll have to cancel the subscription, as it mentions in the resource we shared.

We hope this information is useful. Cheers.

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Can’t download apps after a failed payment

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