FaceTime audio cuts during conversation - iPhone 12 mini

I have same problem with my old 12 and new 13 since they switched to 5G. I talk a lot over FaceTime Audio and it created a lot of problems to me. I found SOLUTION for me. I just switched to LTE ONLY in network settings and works great. I think its problem when iPhone want to switch between LTE and 5G. I tried everything before: restore, switching sim, even switch to eSIM but only LTE settings helped

I have EXACTLY the same problem. FaceTime audio is choppy when connected over 5g. Forcing the phone to LTE resolves the FaceTime audio issue instantly. Does not seem to be caused by the network itself. Using the phone on 5g as a wifi hotspot works well for making Teams calls on a connected laptop with no quality issues.

I’ve also been having this issue. I have the new iPhone 13 Pro Max. I’ve had people constantly tell me that my voice keeps cutting in and out. Recently, I noticed my friend’s voice was cutting in and out during a call. What worked for me, although not a permanent solution, is to mute myself after i spoke and the voice of the other person came through clearly. So I thinks it FactTime continuously trying to prioritize which microphone to use. (Caller or receiver).

Alternatively, using MacBook for FaceTime works well and it’s clear.

Agreed -- for me it is my voice cutting out on the other person's side. They come through normally.

This is with both of us on high-speed good WiFi connections (but really all connections).

This happens with case on and case off on my phone.

The only way to 'resolve' is to use a headset -- so it's a problem with the iPhone's hardware/software/etc. and not a connection problem or a FaceTime server problem.

Why Apple is doing nothing to address this actively is appalling. These are brand new phones less than a year old in many cases.

Hi Duncho, 

Thank you for using the Apple Support Communities. 

We understand that FaceTime audio is cutting out and we're happy to help.

"If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality," follow the steps in the Apple Support article If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker.

"If you have connection or sound quality issues with FaceTime

If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."

If the FaceTime app is still not working as expected, follow the steps found in the Apple Support articles below:

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Best regards.

I've had similar problems with my iPhone X. I don't think it is a question of bandwidth or connection strength on either end, as those with whom I speak usually have good connections, as do I. The cutting out of the audio during facetime calls, both audio and video calls, almost seems like the audio is "peaking" and thus cutting out. It is not interference or background noise, but full disappearance for a word or two. It is similar to peaking audio in a sound system. I understand that the iPhone should be segregating its own mic from audio received on its speakers, to avoid feedback and interference, but it seems that it is not. I wonder if there is a setting, or a control (perhaps connect with the newer safety features for speaker volume?) that is not properly set.

I wish the cause of this problem could be identified, as it is very annoying.

Duncho,

The Apple Support articles that we provided can help solve issues with sound quality and with the FaceTime app not working as you expect.

Please note that the person that you're calling on FaceTime also needs to be connected to a fast broadband connection.

Have you tried to delete the FaceTime app, then downloading FaceTime app again? Learn how to Delete built-in Apple apps from the Home screen on your iOS 14 or iPadOS device or Apple Watch and how to Download apps and games on your iPhone or iPad.

"If you’re concerned that someone is accessing information you didn't share from your Apple device, the guide and the checklists below can help you understand what information you're sharing, how to identify risks, and how to make changes to protect your safety. 

• Download and read Device and Data Access when Personal Safety is At Risk.
• Learn what to do if you want to see if anyone else has access to your device or accounts."

Learn how to Get help with security issues.

Have a nice day.

Same problem here, iPhone 12 Pro Max trying to FaceTime an iPhone 12 Pro. Problem has persisted the entire lifetime of the phones, where one caller is broken up so bad that the other can’t put the sentence together. Both devices on high speed wifi with a good to high quality signal.

I’m having the same problem. I’ve noticed that the FaceTime is fine as long as I’m quiet, but as soon as I speak the audio cuts out for the duration of while I’m taking, then comes back. It’s super annoying and makes me not want to FaceTime. Fingers crossed there’s a solution out there