I've upgraded to a 13 Pro Max and am running into issues with Face ID working with iTunes purchases. Despite Face ID working with all other apps - to my knowledge - I'm perpetually asked to enter my password. I've checked the settings and it appears to be setup just as my 11 was, which worked just fine. Anyone else running into this?
iPhone 13 Pro, iOS 15
Hello, kurtain78.
Thanks for posting in Apple Support Communities. We understand that you are unable to use Face ID for iTunes and App Store purchases.
Does Face ID work for other features?
If you go to Settings > Face ID & Passcode, do you have 'Require Passcode' set to 'immediately'?
Let us know! Take care.
Yes, Face ID is working with other apps, opening the phone, etc. Also, the “Require Password” option is set to “Immediately” and seems to be unchangeable.
Thanks for confirming, kurtain78.
If you are unable to change that setting, we recommend reaching out to Apple Support directly for a closer look. You can reach them here: Contact - Official Apple Support
Cheers!
Face ID Not Working for iTunes, etc.
