You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disabled phone is trade in

I hav 11 pro 64 gb and it was disabled can I use this phone for trade in

Posted on Oct 11, 2021 7:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2021 9:35 PM

Hi farman72,


The direct answer to your question is generally yes. This would only be no if the device has Find My turned on.


To remove the disabled status follow this link and complete the steps, you'll need a computer to complete the steps.

https://support.apple.com/en-us/HT204306


After completing these steps you'll find out pretty quickly if Find My was turned-on because the device will go into activation lock if it was before restoring the device.


To remove this you'll need to go to iCloud.com/Find, click on the device, and remove it from your account.


If you forgot your appleid information and can't recover it you'll have to send in proof of purchase on the online web portal apple provides to remove the activation lock.


Best of luck,

Styx

2 replies
Question marked as Top-ranking reply

Oct 11, 2021 9:35 PM in response to farman72

Hi farman72,


The direct answer to your question is generally yes. This would only be no if the device has Find My turned on.


To remove the disabled status follow this link and complete the steps, you'll need a computer to complete the steps.

https://support.apple.com/en-us/HT204306


After completing these steps you'll find out pretty quickly if Find My was turned-on because the device will go into activation lock if it was before restoring the device.


To remove this you'll need to go to iCloud.com/Find, click on the device, and remove it from your account.


If you forgot your appleid information and can't recover it you'll have to send in proof of purchase on the online web portal apple provides to remove the activation lock.


Best of luck,

Styx

Disabled phone is trade in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.