Can't downlaod music to my new 1phone 13 pro -

Question

Chack7 Author

Level 1

4 points

Can't downlaod music to my new 1phone 13 pro -

I did the reccommended fix but it still won't download music-what else can I do?

Posted on Oct 11, 2021 8:15 PM

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Answer 1

Top-ranking reply

Eric--F

Community Specialist

Oct 12, 2021 6:11 PM in response to Chack7

Hi Chack7,

The next step you can try it to sign out of your Apple ID for iTunes and Music. To do that, you can go to Settings > [Your Name] > Media & Purchases, tap Sign Out, and sign back in.

If you are still having the same issue, please contact Apple Support:

Get Support

Regards.

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Answer 2

Oct 12, 2021 5:39 PM in response to Chack7

Hi Chack7,

Have you tried to restart your iPhone? Also, are you currently on a stable network? Have you tried to use another network to make the songs available for offline? Are you facing any issues when just streaming the songs?

Regards.

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Answer 3

Jeff_W.

Community Specialist

Oct 12, 2021 2:23 PM in response to Chack7

Hello Chack7,

It seems like you aren't able to download music even after following the article to troubleshoot. What happens when you try to download music? Do you have an active subscription to Apple Music? You can follow the steps here:

Add music to iPhone and listen offline

Regards.

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Answer 4

Chack7 Author

Level 1

4 points

Oct 12, 2021 5:30 PM in response to Jeff_W.

Hi Jeff

Thank you for the reply, yes i do have an active account - I simply transferred everything from my old phone to the new 13 pro like I have done each and every time I buy the newest iphone --- for some reason when I hit the cloud with down arrow to download the song nothing happens ....?? I don't get it....

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