In store appointment at Genius Bar

..yvette1028:

Depending on what you may (or not) have tried already, options

at an official Apple Store are outlined in the Genius Bar webpage.

• Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/

There is a division between Software and Hardware based issues.

For those undecided or not diagnosed, troubleshooting each has

different angles of approach; however you may ask a human at

first opportunity. An inspection of the device would likely follow.

A call to the local Apple Store (see web page for specific one) may

work for that store; when local restrictions are in place, that'd be a

place to see what's happening. ~ Persons there, may better advise.

• Apple Store - Find a Store - Apple

https://www.apple.com/retail/

• Apple - Find Locations:

https://locate.apple.com/

With some pandemic restrictions &/or limitations, more or less in-effect;

each urban area, or region, may have different details to follow on this.

In my nearest and only official Apple Store, the distinction -for us

all- falls on a newly elected mayor of the largest city of this state.

[That's 'blanket-toss' between cognizant activity, &/or meltdown.]

Since most participants offer voluntary help, the usual for ASC, the

suggestion is to see how far Genius Bar/Support Options takes you.