iPhone 11 Pro Max Smart Battery Case problem

Hello. After installing ios 15 on my iphone 11 pro max, my smart battery case stopped working correctly. When the phone is locked, a message appears that you need to unlock the phone to use the connected device. The phone at this moment does not receive charging from the case. If the phone is unlocked, it vibrates every minute and shows that charging is connected, as if it is connected to charging again and again. Please tell me how to fix it? Thank you

iPhone 11 Pro Max, iOS 15

Posted on Oct 12, 2021 11:30 AM

Reply
1 reply

Oct 13, 2021 11:00 AM in response to vadim285

Hello vadim285,


Welcome to Apple Support Communities!

If we understand your post correctly, your Smart Battery Case stopped working correctly. We'd like to help!


Follow the steps provided in the article below for help with the Smart Battery Case.

Charge your iPhone with your Smart Battery Case


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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iPhone 11 Pro Max Smart Battery Case problem

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