Transferring data from old phone to new iphone 13 pro

I have been trying to transfer over data from my old iphone XS to my new iphone 13 pro. I got a couple steps in and then came to a step that asked me to enter a password for a previous Apple ID to restore some Apple Books purchases. I got the password wrong too many times and it said that I was locked out of my old Apple ID and now I’ve been stuck on this page for over an hour with a loading sign in the corner and I’m not sure what’s happening

iPhone 13 Pro

Posted on Oct 13, 2021 3:00 PM

Reply
1 reply

Oct 13, 2021 6:14 PM in response to katiedavisak

See the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.    *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn of Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


What to do after you change your Apple ID or password - Apple Support.  *


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


If necessary, try Twitter


https://twitter.com/AppleSupport.    -          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Transferring data from old phone to new iphone 13 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.