I try everything to put a new Apple ID but I can't if I dodo not know the old one... the person who give it to my mom is not reachable rapidly so is there a way that I can configure the device with a new Apple ID??
iPad Pro 11-inch Wi-Fi
You are encountering this feature or something similar to it:
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Since you cannot contact the owner you have run out of options unless the owner gave you the receipt. In which case Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support
.
You are encountering this feature or something similar to it:
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Since you cannot contact the owner you have run out of options unless the owner gave you the receipt. In which case Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support
.
Someone give an old iPad to my mom but did not erase everything.
