Apple ID hack
Apple won't reset back my account that's been hacked. What a waste of professionalism.
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Apple won't reset back my account that's been hacked. What a waste of professionalism.
Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145
'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021
Security and your Apple ID - https://support.apple.com/HT201303
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.
Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145
'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021
Security and your Apple ID - https://support.apple.com/HT201303
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.
Hello sergiomomesso
First, I know I can help, and I want to say how sorry I am this happened. So let’s get the information you need right away.
These links will help walk you through it. If you need further assistance please let us know.
It happened to me a very long time ago so I know how you must be feeling. I will do everything I can to help you or find someone who can. Not to worry we all have your back.
https://support.apple.com/en-us/HT204145
Thank you and Good Luck
[Link Edited by Moderator]
Thanks for the quick reply. Yes you're right: we were asked to have a police report in order to confirm our identity. So we did it at the request of the Apple rep. Meanwhile, we kept receiving emails about transactions which were NOT ours. So the bad guys changed curial data in the account like phone number and turned on 2-steps auth.
We called Apple support today to find out now that the Apple ID has now a new state: Disabled! And the useless level-2 rep that spoke to me stated that at this point, there was nothing NOTHING that could be done to gain access back because this Apple ID violated the terms of service of Apple and was permanently banned/disabled.
So no Limnos, the "convincing part" has NOTHING TO DO with our case anymore. Apple didn't give a sh*t really because they just didn't take the steps to resolve adequately this issue.
Glad to learn that with this adventure, my kid (which is the victim really) is abandoning forking Apple. Welcome to android son!
Hello
I am so so sorry you have been through so much. I was hack a very long time ago by a Level 7 Hacker myself. Thankfully I went to the Genius Bar and an employee who was very smart contacted I-Tunes. They in turn talked with the Engineer’s who issued me a new Apple ID. I then changed my e-mail account and found when changing your e-mail be sure your recovery account isn’t your hacked account. This was not e-mails fault as they were forwarding my old e-mails, this was my fault I should have made sure the recovery was someone I knew and trusted. Unfortunately, mine had 4 devices that were not mine so I had to issue new passwords and prayed that sensitive information wasn’t stolen. I am currently being reminded to check my e-mail account so I do check when they remind me. I now have my family on there so I know I am okay but because it’s a high end hacker it’s will be something I will always have to check.
‘’I am so sorry again I wish I could change what happened but they are out there. So for me thankfully Apple was very=ery supported and so is Google I feel very lucky they still have my back.
one more note social networking I would start changing passwords on everything you can think of. I wish you nothing but the best
Thank you
It may be that you can't convince them you aren't a bad person trying to hack their way into an account that doesn't belong to you. Security kind of goes both ways.
Apple ID hack