Frozen

My I phone suddenly stopped working. It is on but is frozen. It shows a message “ Allow this device to access photos and videos? This device will be able to access photos and videos while it is connected to your iPhone.”

Touch screen does not work. What can I do to fix this issue?

Posted on Oct 16, 2021 12:50 PM

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1 reply

kb1951

Level 10

126,083 points

Oct 16, 2021 12:51 PM in response to TY1117

Follow the instructions in the link at the top of the page.

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Frozen

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