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Html5 video file not found issue

I am trying to watch a video on a website but it keep giving me a message that says HTML5 video file not found I can provide pictures if needed

iPhone 12, iOS 15

Posted on Oct 16, 2021 5:07 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2021 5:27 PM

It’s not the site. iOS 15 is the problem. One that they know about. I spent just under an hour on the phone with apple care yesterday about the same issue. There are no work arounds. I was transferred to a senior specialist who told me that they know about it and are working on a patch. No timeline for that tho :/

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Question marked as Top-ranking reply

Oct 17, 2021 5:27 PM in response to c_luc9

It’s not the site. iOS 15 is the problem. One that they know about. I spent just under an hour on the phone with apple care yesterday about the same issue. There are no work arounds. I was transferred to a senior specialist who told me that they know about it and are working on a patch. No timeline for that tho :/

Oct 17, 2021 2:46 PM in response to jamiel288

Hello jamiel288,


Thanks for reaching out to us in Apple Support Communities about accessing a video on a website. We're happy to help by looking into this more! 


This error typically means that there is a problem with the actual video on the site or that the video has been removed from the site. You can test this by accessing the website from a different device and if you receive the same error, you will need to reach out to the website developer directly.


Hope this helps.


Best Regards.


Html5 video file not found issue

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