Html5 video file not found issue

I am trying to watch a video on a website but it keep giving me a message that says HTML5 video file not found I can provide pictures if needed

iPhone 12, iOS 15

Posted on Oct 16, 2021 5:07 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2021 2:46 PM

Hello jamiel288,


Thanks for reaching out to us in Apple Support Communities about accessing a video on a website. We're happy to help by looking into this more! 


This error typically means that there is a problem with the actual video on the site or that the video has been removed from the site. You can test this by accessing the website from a different device and if you receive the same error, you will need to reach out to the website developer directly.


Hope this helps.


Best Regards.


2 replies
Question marked as Top-ranking reply

Oct 17, 2021 2:46 PM in response to jamiel288

Hello jamiel288,


Thanks for reaching out to us in Apple Support Communities about accessing a video on a website. We're happy to help by looking into this more! 


This error typically means that there is a problem with the actual video on the site or that the video has been removed from the site. You can test this by accessing the website from a different device and if you receive the same error, you will need to reach out to the website developer directly.


Hope this helps.


Best Regards.


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Html5 video file not found issue

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