my airpods case is not charging

4317la Said:

"my airpods case is not charging: Hello, I just purchase airpods from Walmart 2 days ago. My case stopped charging. I tried resetting the case but no luck. Please advise. thanks!"

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Wha tot Do:

Either return it to Wally World, or troubleshoot it using the following. No one here has any say in returns, though.

Troubleshooting AirPods Power:

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Con’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.