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Unable to update or restore device using Apple Configurator 2

When I'm trying to update or restore a device using Configurator, I get this error message when it's trying to download the software file.

How do I fix this problem? Is it something related to the software cache?

It seems that I don't have any connection issues and it works correctly using Finder.

Posted on Oct 17, 2021 1:24 AM

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Question marked as Best reply

Posted on Oct 18, 2021 9:10 AM

fhg954 wrote:

When I'm trying to update or restore a device using Configurator, I get this error message when it's trying to download the software file.
https://discussions.apple.com/content/attachment/12c3bff9-bea4-427f-9a8d-0373bc367302
How do I fix this problem? Is it something related to the software cache?
It seems that I don't have any connection issues and it works correctly using Finder.



It is unclear here update or restore a device— your macOS or an iOS device?



https://support.apple.com/apple-configurator


https://support.apple.com/guide/apple-configurator-2/update-devices-cad789a3f0bd/mac

2 replies
Question marked as Best reply

Oct 18, 2021 9:10 AM in response to fhg954

fhg954 wrote:

When I'm trying to update or restore a device using Configurator, I get this error message when it's trying to download the software file.
https://discussions.apple.com/content/attachment/12c3bff9-bea4-427f-9a8d-0373bc367302
How do I fix this problem? Is it something related to the software cache?
It seems that I don't have any connection issues and it works correctly using Finder.



It is unclear here update or restore a device— your macOS or an iOS device?



https://support.apple.com/apple-configurator


https://support.apple.com/guide/apple-configurator-2/update-devices-cad789a3f0bd/mac

Unable to update or restore device using Apple Configurator 2

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