I can’t buy Anything on candy crush it says then when he was taken from my account but there is money in my account and it’s the right debit card, so I understand I don’t understand why it’s not working

I can’t buy anything on candy crush it says no money was taken from my account, but I have money on my debit card is the card that’s on there I don’t understand what I’m doing wrong? Can you help me?

iPhone 8, iOS 15

Posted on Oct 17, 2021 6:50 AM

Reply
1 reply

Oct 18, 2021 8:07 AM in response to ToniGeiman

Hi ToniGeiman, We appreciate you reaching out to us. We understand that you are experiencing issues making purchases on a game app.


We’d like to gather additional details that may help us be in a better position to assist you.

Are you able to make purchases on other apps?

Are you able to update your apps? Update apps or use automatic downloads

Is your payment option up to date? Change, add, or remove Apple ID payment methods


If you answer yes to all these questions, we recommend that you reach out to the app developer of your game.

How to contact an app developer


If you answer no to any of these questions, we recommend that you team up with our Billing experts if you need further assistance.

You can use this link to reach out to them: Get Support



Take care!

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I can’t buy Anything on candy crush it says then when he was taken from my account but there is money in my account and it’s the right debit card, so I understand I don’t understand why it’s not working

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