ICloud+ Custom Mail Domain - "user does not exist"

Question

Level 1

8 points

ICloud+ Custom Mail Domain - "user does not exist"

Using ICloud+ and set up my custom mail domain with 3 emails. two of the emails work fine and get sent through to my apple mailbox, but my third email always returns a "550 5.1.1 User Does Not Exist" error.

Tried removing the email and adding it again, also tried removing the whole custom mail domain and setting it back up again (including DNS records etc).

The only difference is the one that doesn't work is only two digits long (jo@mydomain.com) and the others are a bit longer (e.g. hank@mydomain.com) and also that this email address is also the one used for my apple ID; but can't think why either of those would stop it working.

Any ideas? I'm completely stumped. I've already phoned iCloud+ support who went around the houses, watched me setting it up via screen sharing, then when it was blatantly an apple issue (as the apple mailserver is the one returning that the user doesn't exist error) they just palmed me off with "Speak to your hosting provider" :P they saw me input the DNS settings, they are fine, if they were not the other two wouldn't work. *huff*

Any suggestions welcome! Cheers in advance.

Posted on Oct 17, 2021 11:15 AM

Reply

Answer 1

PaperFacer Author

Level 1

8 points

Oct 21, 2021 6:14 AM in response to Imant L.

Nope, I gave up in the end. Something on apples side just refuses to allow me to setup that one specific email address, if I add a “z” after it or anything else it works fine, but I’m not going to change my email everywhere just to work around an apple bug.

my guess is it either doesn’t work if it’s the email associated to your account or it needs to be more than two letters long

Reply