Lost Google Authenticator codes after iOS update and backup

Hello,


I have Google Authenticator replicated acc\ross two iphones and an ipad. I noticed that each device had duplicate entries of the same codes (i.e. each device had a couple lists of the same codes). So I went through each device and deleted the duplicate set. I then confirmed on each device that it had the same list of authenticator codes as the others.


After all lists were de-duped. I updated one of the phones and the ipad to iOS/IpadOS 15.0.2. I also backed up the phone at that time.


Now, I went to use the authenticator app and only a subset of the codes remain on each device- and the ones that remain are not even the same across all devices.


My questions:

  1. Is there any way to retrieve the authenticator codes from a iphone/ipad backup?
  2. What might have caused this so that I can prevent this in the future? This seems like a very sensitive or buggy feature - or the interoperability of the codes across devices, combined with icloud backup, is buggy.


Any help would be appreciated. I've already read the Apple support pages and I don't think I can restore. I'm puzzled as to how this could have happened.


Thank you.

iPhone 11, iOS 15

Posted on Oct 18, 2021 3:58 AM

Reply
1 reply

Oct 19, 2021 6:41 AM in response to MGrimm369

Hey MGrimm369,


Thank you for using the Apple Support Communities! We understand you're experiencing an issue while using Google Authenticator with two of your iPhone's and an iPad. We'd like to see how we could get you pointed in the best direction to address your concerns.


We also see you're coming to the Community from the article that discusses restoring your device from a backup. As you discovered, you'd be unable to do a selective restore for just that particular data. Based on your description of this issue, it would be best to work through Google's support pages regarding using Google Authenticator.


We believe these two articles could help get you started:


Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help


Sign in with backup codes - iPhone & iPad - Google Account Help


Google Account Community



Best of luck!

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Lost Google Authenticator codes after iOS update and backup

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