Portrait mode stuck on 3x

Why is my iPhone camera stuck on 3x during portrait mode? I never had this issue before.

iPhone 13 Pro Max

Posted on Oct 18, 2021 12:59 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2021 10:43 AM

Hi Agoo1,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with the zoom while in Portrait mode. We're happy to provide some information to assist.


We recommend first checking your depth control and settings with the help of the guide here: Take Portrait mode photos with your iPhone camera


Also, "Some iPhone models have multiple options for Portrait mode, like 1x or 2x. Just tap the 1x or 2x icon to switch between the options. With iPhone XR and iPhone SE (2nd generation), the rear-facing camera must detect a person's face to take a Portrait mode photo." You can find this information here: Use Portrait mode on your iPhone


If you're attempting to tap the option to change and it's not responding try closing the camera app and testing. If needed, the steps to close an app are here: Close an app on your iPhone or iPod touch You can also test after a normal restart of your iPhone. Restart your iPhone


Best!





1 reply
Question marked as Top-ranking reply

Oct 19, 2021 10:43 AM in response to Agoo1

Hi Agoo1,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with the zoom while in Portrait mode. We're happy to provide some information to assist.


We recommend first checking your depth control and settings with the help of the guide here: Take Portrait mode photos with your iPhone camera


Also, "Some iPhone models have multiple options for Portrait mode, like 1x or 2x. Just tap the 1x or 2x icon to switch between the options. With iPhone XR and iPhone SE (2nd generation), the rear-facing camera must detect a person's face to take a Portrait mode photo." You can find this information here: Use Portrait mode on your iPhone


If you're attempting to tap the option to change and it's not responding try closing the camera app and testing. If needed, the steps to close an app are here: Close an app on your iPhone or iPod touch You can also test after a normal restart of your iPhone. Restart your iPhone


Best!





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Portrait mode stuck on 3x

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