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Duplicated charge

Hello,


This month I was charged twice for my iCloud subscription. On October 15th I got an email from Apple announcing that charge failed (but actually, it was successful). Same day later, money were charged 2nd time.


Attached you will find the letter (it's in Russian, sorry) and screenshot from my mobile operator app to confirm double write-off (also in Russian 😬)


Will the next month' charge be skipped then?


Regards,

Viktoriia

iPhone 12 mini

Posted on Oct 18, 2021 1:23 PM

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Oct 19, 2021 10:46 AM in response to vikstruk

Hello vikstruk,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are seeing unexpected charges from Apple. To help with this, please try requesting a refund with the steps in this Apple resource and then contact Apple directly if you need any further assistance.



Request a refund for apps or content that you bought from Apple

Get Support 



Cheers!

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Duplicated charge

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