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M1 MacBook Air - only charging though one of the two Thunderbolt ports

I used to use both my ports randomly for charging my MBA but all of a sudden, one of the ports stopped working for charging. I changed the port and the other port is working fine but the earlier port is unusable for charging, it is however usable for other stuff like connecting to a phone or data transfer. I found a similar issue in this post: https://discussions.apple.com/thread/252476538. I tried restarting several times, one time I did a shutdown and startup with the charging cable on and it detected the charging but as soon as I pulled out the charging cable and inserted it again, it didn't detect it further. I tried restarting several times, tried safe mode, tried running diagnostic (PPP007), nothing worked.

MacBook Air 13″, macOS 11.6

Posted on Oct 18, 2021 5:47 PM

Reply
3 replies

Oct 19, 2021 12:27 PM in response to livesamarthgupta


Hello livesamarthgupta,


Thanks for asking the Apple Support Communities for help with your MacBook Air with the charging ports.


  • Please verify you completed the restart On your Mac, choose Apple menu  > Restart. "Reset the SMC: Reset the System Management Controller (SMC), which controls how your Mac manages power. If you have a Mac with Apple Silicon, just restart your computer."


If you still have issues, you will need the device and cables checked at an Apple Authorized Service Provider or Apple Store. Apple Locate


Please have backups in case they need to take it in for repairs: Back up your Mac with Time Machine - Apple Support


Use this article to prepare for the visit: Mac Service and Repair - Apple Support


"Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.


Read the Apple privacy policy"


Cheers.

M1 MacBook Air - only charging though one of the two Thunderbolt ports

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