lost my itunes account got a new phone and new apple ID, how can i get my music back from my old account? I dont remember the info

need helping retrieving old itunes account

iPhone 12 Pro, iOS 14

Posted on Oct 19, 2021 8:26 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2021 8:29 PM

Hi CoachBayBay,

Welcome to the Apple Community.


Apple support have articles online that may (or may not) help / guide you.


Re: lost my itunes account

Wondering if can you remember how to log-in to your old Apple ID account ?

Log-in is usually an e-mail address ... do you have the password written down / saved anywhere ?


if you have forgotten the appleID itself :

https://support.apple.com/en-gb/HT201354


if you have forgotten the appleID password:

https://support.apple.com/en-au/HT204316


Manage the list of devices that can download and play items that you've bought with your Apple ID.

https://support.apple.com/en-us/HT211816


See your purchase history for the App Store, iTunes Store and more

https://support.apple.com/en-au/HT204088


How to:

Redownload music:

Learn how to redownload music that you purchased from the iTunes Store.

https://support.apple.com/en-us/HT211816


Learn what to do if you can't re-download an item or if you can't see the item in your purchases.

https://support.apple.com/en-au/HT211842


Hope this helps you :-)

1 reply
Question marked as Top-ranking reply

Oct 19, 2021 8:29 PM in response to CoachBayBay

Hi CoachBayBay,

Welcome to the Apple Community.


Apple support have articles online that may (or may not) help / guide you.


Re: lost my itunes account

Wondering if can you remember how to log-in to your old Apple ID account ?

Log-in is usually an e-mail address ... do you have the password written down / saved anywhere ?


if you have forgotten the appleID itself :

https://support.apple.com/en-gb/HT201354


if you have forgotten the appleID password:

https://support.apple.com/en-au/HT204316


Manage the list of devices that can download and play items that you've bought with your Apple ID.

https://support.apple.com/en-us/HT211816


See your purchase history for the App Store, iTunes Store and more

https://support.apple.com/en-au/HT204088


How to:

Redownload music:

Learn how to redownload music that you purchased from the iTunes Store.

https://support.apple.com/en-us/HT211816


Learn what to do if you can't re-download an item or if you can't see the item in your purchases.

https://support.apple.com/en-au/HT211842


Hope this helps you :-)

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lost my itunes account got a new phone and new apple ID, how can i get my music back from my old account? I dont remember the info

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