Invalid serial number on Apple Trade In

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Level 1

8 points

Invalid serial number on Apple Trade In

I want to check the trade-in value of my 2017 MBP, however the Trade In page reports the serial number as invalid.

The MBP is a 13" 2017 no touchbar, purchased direct from Apple along side AppleCare. Serial numbers on chassis and in About this Mac match exactly, and also match with Apple ID device info.

I have tried typing and copy-pasting, many times, also swapping zeros for letter O's, etc.

I can't even schedule a chat or call, because that also needs the serial number - aargh!

Has anyone experienced this and found a solution?

MacBook Pro 13″, macOS 11.6

Posted on Oct 19, 2021 9:21 AM

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Answer 1

Top-ranking reply

au9999 Author

Level 1

8 points

Oct 19, 2021 1:45 PM in response to au9999

Problem resolved.

Whilst I was unable to arrange a hardware related chat or call because the serial number was required (and was not recognised), I was able to arrange an iCloud related chat. Though nothing to do with iCloud, my problem was resolved in under two minutes.

V. impressed. Just waiting now for the trade-in to be processed, then ordering a new MBP ✌️

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Answer 2

leroydouglas

Level 10

202,560 points

Oct 19, 2021 9:25 AM in response to au9999

au9999 wrote:

I want to check the trade-in value of my 2017 MBP, however the Trade In page reports the serial number as invalid.

The MBP is a 13" 2017 no touchbar, purchased direct from Apple along side AppleCare. Serial numbers on chassis and in About this Mac match exactly, and also match with Apple ID device info.

I have tried typing and copy-pasting, many times, also swapping zeros for letter O's, etc.

I can't even schedule a chat or call, because that also needs the serial number - aargh!

Has anyone experienced this and found a solution?

It is not uncommon, it happens.

Copy and paste from >About this Mac

Apple does not use Letter O for this reason in their Serial Numbers, you see this more clearly in plain txt

Update your proof of purchase

Contact Apple Support to update your Apple device information.

https://support.apple.com/en-us/HT202703

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Invalid serial number on Apple Trade In

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