Files not downloading from iCloud

My Internet is - FINE.

I did the Apple check access to servers test- FINE.


But every day I struggle to open files stored in iCloud.

Keynote presentations, pages, numbers.

There are no cloud symbols with a down arrow tagged to the file in Finder.

Uploads hang.

been going for over 10 minutes now.

Posted on Oct 19, 2021 2:10 PM

Reply
1 reply

Oct 20, 2021 11:51 AM in response to Cedric Robertson

Hello Cedric Robertson,


Welcome to Apple Support Communities. We understand that you're having issues downloading files from iCloud to your Mac, and also, uploading files from your Mac to iCloud. We understand the importance of getting this issue resolved, and we'd be happy to look into this with you.


Which Mac model, and macOS are you using? You can find this information when you navigate to the Apple symbol at the top left corner of your screen, then go to "About".


Does the issue persists when connecting to another Wi-Fi network?


Please check out these helpful links:


Set up iCloud Drive

Access and manage files in your iCloud Drive


We hope this information is useful. Kind regards.

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Files not downloading from iCloud

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