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Not able to update phones

I am not able to update my phone.my Apple ID is but it’s showing .and I am not able to change it also


[Email Edited by Moderator]

iPhone 11, iOS 14

Posted on Oct 19, 2021 8:13 PM

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Question marked as Best reply

Posted on Oct 19, 2021 8:18 PM

MoumitaGanguly Said:

"Not able to update phones: I am not able to update my phone.my Apple ID is but it’s showing .and I am not able to change it also"

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To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.

1 reply
Question marked as Best reply

Oct 19, 2021 8:18 PM in response to MoumitaGanguly

MoumitaGanguly Said:

"Not able to update phones: I am not able to update my phone.my Apple ID is but it’s showing .and I am not able to change it also"

-------


To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.

Not able to update phones

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