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My account is locked iTunes disabled too

My account is locked I want to unlock my account




[Image Edited by Moderator to Remove Personal Information]

iPhone X, iOS 14

Posted on Oct 19, 2021 11:06 PM

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Posted on Oct 20, 2021 7:02 AM

Hello,


Apple says if you see this message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856



May also say "You cannot login because your account has been locked." and refer you to the same Help Topic document

1 reply
Question marked as Best reply

Oct 20, 2021 7:02 AM in response to Sanay223

Hello,


Apple says if you see this message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856



May also say "You cannot login because your account has been locked." and refer you to the same Help Topic document

My account is locked iTunes disabled too

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