Black/grey and purple boxes on my screen

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Level 1

4 points

Black/grey and purple boxes on my screen

Hi guys,

I received my brand new notebook MacBook Air (M1, 2020), RAM 8GB, SSD 512GB yesterday.

I set it up and once I started using it random black/grey and rarely purple boxes started to show on my display (see attached) randomly. I updated the software and restarted the MacBook, but its still happening.

Please do not tell me I need to return my notebook to the store. :/

What can be the issue and what might be the solution please?

Thanks a lot fo ur help

MacBook Air 13″, macOS 11.6

Posted on Oct 20, 2021 10:46 AM

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Answer 1

Oct 21, 2021 10:01 AM in response to juraj55

Greetings juraj55,

We understand that you are seeing some display anomalies, and we'd like to help. Begin by booting into Recovery to see if these boxes show there.

Use macOS Recovery on a Mac with Apple silicon

There is no need to take any actions while in Recovery, but we need to see if these boxes appear.

Cheers.

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Answer 2

juraj55 Author

Level 1

4 points

Oct 21, 2021 11:16 AM in response to MichelleT18

Hey MichelleT18,

thank u for ur answer, but honestly I am a bit lost. What exact steps should I proceed with please?

I tried to fix it according to following article: https://mackeeper.com/blog/fix-mac-screen-flickering/ but it did not work :/

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Answer 3

juraj55 Author

Level 1

4 points

Oct 21, 2021 12:41 PM in response to Chris_C1

Thanks for your answer. I did it according to section "Start up your computer in macOS Recovery". I am sending u screenshot, where I got stuck. Then I turned on computer as per usuall and the problem still persist.

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Answer 4

juraj55 Author

Level 1

4 points

Oct 21, 2021 11:03 PM in response to bailier

Hi guys,

first of all I would like to thank to all of u for ur help. Unfortunately, I have to say, that reinstalling macOS did not help either.

I decided, that I am going to return my MacBook to the store today/tmrw as its brand new, cost me 1,3k Eur and its not working properly. Quite upsetting, but I it is what it is...

Have a nice rest of ur day :)

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Answer 5

bailier

Community Specialist

Oct 21, 2021 1:08 PM in response to juraj55

juraj55,

Thanks for the update, If the issue did not occur while in Recovery, the next step is to reinstall macOS using these steps:

How to reinstall macOS

Cheers.

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Answer 6

juraj55 Author

Level 1

4 points

Oct 21, 2021 12:43 PM in response to juraj55

Reply

Answer 7

Chris_C1

Community Specialist

Oct 21, 2021 11:35 AM in response to juraj55

juraj55,

You will need to begin by booting into Recovery using the steps found under the section labeled, "Start up your computer in macOS Recovery", then see if the issue remains.

Take care.

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Black/grey and purple boxes on my screen

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