iPhone 13 pro voice cuts and the other person can't hear me

Thanks for the report.

But if the Antennas were bad the problems should appear also with a normal call without speakerphone.

I think instead that it is the Noise cancelling system with the microphone array.

Maybe in the new batches that array has changed...

I bought a lightning port EarPod set for $19 on Apple.com it arrived 2 days later. No cutting out on any calls with the wired ear piece. Must plug into charging port so make sure you purchase lightning port set.

This id not a resolution per say but my calls are all crystal clear not one broken call since. BTW my two airpod sets which are relatively new are now useless.

I just purchased my iPhone 13 2 weeks ago. I’m having the same problem. My problem seemed to start after turning on wifi calling. I turned it off but haven’t treated to see if the issue went away. I’m just curious if anyone else has wifi calling enabled. I’ll post test results later.

Just so you all know, I subscribe to this thread so I get emails every time a new comment is posted. I’ve seen over a handful of comments that I came to respond to and they have been deleted. The people who left the comments said they were simply suggestions to Apple that could actually resolve the problem.

Apple should do something about this, I agree. As I mentioned before, I had a replacement phone sent from Verizon and I don’t have the problem anymore. I think there were a bad batch of phones with some hardware issue - either the radio antenna or the speaker.

I know it’s not as simple as getting a new phone for people. However, if you just bought it and there is a return policy still in effect, you should try!

I’m really glad your issue has been resolved, but thousands of us have had our devices replaced, some more than three times. The iPhone 11, 12 and 13 models all have this issue. Unfortunately that means it’s inherently going to happen with all batches of these phones. I wonder if Apple took away the noise cancellation option in the iPhone 13 as a way to try and quietly address the issue? Even though it never solved the problem.

Hey All! - This could be a carrier issue, which would include environmental factors. When making calls, the service provider would connect you to the person that you’re calling. Once, the both parties are connected, the call is held by the service provider. This could vary between different providers. Now, environmental speaking, if there’s a storm, this could potentially affect the call between the both parties.

Making that all bars on the top right of the phone display is full is vital for a successful conversation over the phone.

Hope this helped anyone.

Try holding the phone up horizontally with the mic VERY close to your mouth for speakerphone calls. This helps prevent your voice breaking up and distorting. It's not a fix but it makes my speakerphone usable until Apple gets its act together.

My phone was replaced and the issue appears to be solved, but I know for many others it is not solved. Has anyone thought to call the press and have them write a story (TV coverage or tech mag)?

That would get someone’s attention.

I have the same issue since day one. I gave up long time. The only fix I found is to use AirPods.

Apple won't listen and won't do anything to fix it. For them is always the customer fault. Maybe the way you handle your phone?

They're just waiting to release iPhone 14 and hoping people stops complaining about iPhone 13.

I tried everything with iPhone 13, from changing the case to restoring everything to default system setting to switching from SIM card to eSIM. Nothing worked. Called T-Mobile and Apple support and none of them could fix the problem!!!

I exchanged my iPhone 13 twice because everyone is complaining about my voice cutting out when I’m on speaker . I also. Have called apple support and they can’t seem to find the issue .I called my provider and they can’t seem to help and keep saying their are. O issues with the 13 . Apple keeps saying they heard of no issues

If you have an iPhone case, try removing it. This method worked for me!! I feel the case has blocked some microphone or something, causing other people to be unable to hear our speech when on VDO calls on speakerphone.

Was there a solution to this problem or no? Purchased my iPhone 13 pro in February and am having this same issue. If I switch to an accessory like iPods or CarPlay There doesn’t seem to be an issue, only when I am trying to speak through the iPhone 13 pro directly.

You mentioned iPods. Other people have mention having success using iPods as well.

Which brings me to this point…. IPods have 3 variations of Noice Cancellation settings on them.

They removed the noice cancellation features from the iPhone 13.

Is NC the culprit???

May very well could be.

Something else… I read the following in an article about iPhone 13:

“The company did, however, add a noise isolation feature this year, designed to distinguish the user’s voice from background sounds. But, the feature is only allotted for FaceTime calls.”

Facetime calls from our Daughters iPhone 13 Max Pro, to our iPhone 8’s, is when the audio drops happen. But it’s like it happens on our end. If we mute our phone on our end, the audio drops go away. It’s so strange…. But very annoying.

I’m so frustrated by the end of the call, that I’m ready to end the conversation.