Need to reset the Screen Time passcode on phone with no service. Is there a factory reset button?

How can i reset the Screen Time passcode on a Iphone with no service. Already switch to a new apple phone but since we forgot the passcode it not allowing them to clean the phone off to be turned in.






Posted on Oct 20, 2021 2:30 PM

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Posted on Oct 21, 2021 12:01 PM

Hi jimbogodfrey,


We understand that you've forgotten your Screen Time passcode and need to wipe your iPhone so that it can be turned in. We also see that you've reached us from the article titled If you forgot your Screen Time passcode. If you've followed all those steps and you're still unable to reset the passcode, you can Restore your iPhone, iPad, or iPod to factory settings. This will erase your device completely.


Have a great day and thanks for using Apple Communities.




1 reply
Question marked as Top-ranking reply

Oct 21, 2021 12:01 PM in response to jimbogodfrey

Hi jimbogodfrey,


We understand that you've forgotten your Screen Time passcode and need to wipe your iPhone so that it can be turned in. We also see that you've reached us from the article titled If you forgot your Screen Time passcode. If you've followed all those steps and you're still unable to reset the passcode, you can Restore your iPhone, iPad, or iPod to factory settings. This will erase your device completely.


Have a great day and thanks for using Apple Communities.




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Need to reset the Screen Time passcode on phone with no service. Is there a factory reset button?

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