TDF0926 Said:
"New update on iphone: This new update is freezing my NEW iPhone 12 Pro Max before it installs it and for hours and hours will say it’s Verifying the update but all it’s done is freeze up and won’t let me do anything with me phone. I can’t turn it off or anything. Why is this happening?"
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Perhaps this is a Faulty Device?:
Who is the Seller? How long has it been since day one? See about getting this serviced. If this were me, I would have this looked into by Apple. You have a one-year, out-of-the-box, limited-warranty. So, contact Apple Support.
So, Get this Serviced:
Contact Apple Support:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. And this makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)