Custom Shortcuts On MacOS Not Working In Outlook

Zurreddereares wrote:

I'm working with a customer who wants to use shortcuts to switch between different mailbox tabs with Outlook, but they suddenly do not work randomly if not all. I tried removing the shortcuts and adding them back. I even tried setting the shortcuts to different commands, but nothing works. Basically she wants to between the Inbox, Reply To, and a few more folders. I'm not sure what to do next. Outlook is up-to-date and so is the Catalina version.

Sounds like a compatibility issue between the macOS and your Outlook API.

If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:

Microsoft Corporation/Customer service

1 (800) 642-7676

https://support.microsoft.com

Contact a third party vendor

https://support.apple.com/en-us/HT201777