How to know if my reset is complete
I reset and text messages from 1 person are missing
iPhone 11 Pro Max, iOS 14
User profile for user:
claire504
User level:
Community Specialist
Hey kimberlyfromtoledo,
It appears you're missing a conversation thread from one contact of yours on your iPhone 11 Pro Max. Can you tell us how you reset your iPhone 11 Pro Max? We're wondering because there are multiple ways to reset an iPhone. Was it reset by following the steps in the following article? Restart your iPhone
Do you use Messages in iCloud? If unsure, you can check that in Settings > tap your name at the top > iCloud. If you don't use Messages in iCloud, do you backup your iPhone regularly with a computer or iCloud? We're looking to see if you have a recent backup, which may help with possible next steps.
Take care.